Refund Policy
At Oceansteeze, we are committed to providing you with an exceptional shopping experience. Our Refund Policy is designed with clarity and care, ensuring that your satisfaction remains our top priority. Please review the following details regarding our refund process.
1. Eligibility for Refund
- Return Approval: Refunds are only issued for items that have been returned in compliance with our Return Policy and meet the necessary standards upon inspection.
- Original Payment Method: Refunds will be processed to the original payment method used at the time of purchase. If the returned item does not meet our conditions, it will be sent back to you.
2. Refund Processing
- Inspection Process: Once your return is received, our Quality Control team will conduct a meticulous inspection to confirm the item adheres to our return standards. Only items that meet these criteria will proceed to refund processing.
- Refund Timeline: Refunds are typically processed within 5-7 business days following approval from our Quality Control team. Please allow an additional 7-10 business days for the funds to reflect in your account.
- Refund Confirmation: You will receive a confirmation email once your refund has been successfully processed.
3. Non-Refundable Items
- Shipping, Duties, and Taxes: Please note that shipping fees, customs duties, and any local taxes paid at the time of purchase are non-refundable.
- Non-Returnable Items: Gift cards, Final Sale items, and personalized merchandise are excluded from our refund policy.
4. Refunds for Faulty or Incorrect Items
- Notification Requirement: If you receive an item that is faulty or not as described, please notify us within 48 hours of delivery at customerservice@oceansteeze.com, providing detailed information and photo of the issue.
- Refund Coverage: For confirmed faulty or incorrect items, we will issue a full refund, including the original shipping charges.
5. Cancellations and Refunds
- Order Cancellation: Orders may be cancelled within 24 hours of placement. Refunds for cancellations will be processed within 5-7 business days of approval.
- Partial Refunds: In cases where returned items do not fully meet our return conditions, we may issue a partial refund or offer store credit. We will inform you if this applies.
If you have any questions or require assistance regarding our Refund Policy, please contact us at customerservice@oceansteeze.com. Our dedicated team is here to provide you with exceptional service and support.
We value your trust in Oceansteeze and are committed to ensuring your experience with us exceeds expectations.