Frequently Asked Questions (FAQs)
1. What currency do you use?
All prices listed in our web store and for shipping/handling charges are in U.S. Dollars.
2. Where do you ship?
We ship worldwide, excluding a small number of countries .
3. What shipping company do you use?
Domestic Nigerian Orders: We collaborate with trusted local delivery partners and have an internal logistics team to handle shipments within Nigeria.
International Orders: We use GIG, DHL and UPS for international shipments.
4. What does it cost to ship my order?
Shipping charges vary based on your delivery location and the weight of your package. The exact delivery charge will be confirmed at Checkout.
Please Note:
Both domestic and international orders may experience delays due to factors beyond our control, such as customs delays, adverse weather conditions, or high demand.
Our Logistics Team will keep you informed if there are any changes to your order`'`s status.
5. What forms of payment do you accept?
We accept the following payment methods: Visa, Mastercard, American Express, Payments via Flutter wave.
6. What is your general order processing time?
Orders placed Monday to Friday are processed within 1-2 business days.
7. What happens after I place my order?
Order Confirmation: Once you place an order, you`'`ll receive a confirmation email immediately.
Shipping Confirmation: When your order is ready to ship, you will receive a second email containing shipping details and a tracking number.
Important Note: Please retain the order confirmation email as it will be required for returns.
For any issues with delivery, please contact us at customerservice@oceansteeze.com
8. What type of packaging does my order come in?
We strive to use the original packaging provided by brands whenever possible.
Orders are generally shipped in standard boxes or protective bags/boxes.
Display items may not always include original packaging, but we ensure that all items are carefully packed to avoid damage during shipping.
9. What is the return and/or refund process?
Returns: Items must be returned in new, unused condition within 14 days of the original shipment. Please include a copy of the order confirmation email.
Refund Process: Shipping and handling fees from the original purchase are not eligible for refunds. Customers are responsible for return shipping charges. Refunds will be issued to the original form of payment used for the purchase.
Important Notes: Sale items are not eligible for refunds or store credits. Returned items must be in perfect condition with all protective materials, designer tags, accessories, and authenticity cards (if applicable).
We reserve the right to reject returns for products that show signs of wear or have been altered from their original condition. In such cases, we may reduce the amount of any refund or exchange.
10. My order or refund is delayed. What’s going on?
While we strive to prevent delays, there may be occasional delays due to several factors, such as:
Shipping Address Issues: If your shipping address differs from your billing address, we may verify the order for security reasons to protect you.
Backordered Items: Some products may be on backorder, requiring additional time for shipment.
Incomplete Information: International orders placed with incomplete shipping and/or billing details may experience delays.
Our team will notify you in case of any significant delays, and we appreciate your patience during such instances.
Additional Information
Customer Support: For any questions or issues, don`'`t hesitate to reach out to us at customerservice@oceansteeze.com
Order Tracking: Always check your shipping confirmation email for tracking updates and estimated delivery times.
We hope this FAQ section answers your questions. If you need more help, our support team is just an email away!